“Our intelligent CRM product matrix has been empowered by self-developed AI platform, and at the same time, AI research and development is advancing towards the ChatGPT-like technical approach.” Ding Ming, Director of Xuan Wu Cloud AI Lab, said in an interview with GuruClub.

Recently, ChatGPT has triggered a new round of AI boom. Domestic Internet majors and many companies with AI technical reserves have followed up this trend with a high profile. Xuan Wu Cloud, the first enterprise with its own AI lab in the domestic CRM industry, has also included the ChatGPT-like technology research and development into future planning.

“In the field of AI, the underlying logic is basically the same for products with various usage scenarios, whereas the difference is the algorithm and model of products.” Ding Ming said, “For example, ChatGPT, which is widely popular around the world, is a natural language processing tool driven by AI technology, using the Transformer Neural Network Architecture, also known as GPT-3.5 Architecture. Also, it’s a model used to process sequence data, with language comprehension and text generation capabilities, especially by connecting a large number of corpora to train itself. These corpora contain real-world conversations, enabling ChatGPT to interact based on the context of the chat. Therefore, ChatGPT is capable of communicating in chat scenarios that are virtually indistinguishable from real human beings.”

It’s reported that Xuan Wu Cloud AI Lab has dabbled in and had accumulation of underlying technologies such as industry big data and multimodal perception, and has formed a certain technical competitiveness at present. At the same time, through self-developed AI platform, the lab can effectively support Xuan Wu Cloud intelligent CRM system and improve the AI empowerment of the entire business process based on customer practical needs. Through digital transformation solutions, it can also help customers achieve cost reduction and efficiency enhancement to assist in performance growth.

Take Xuanxun Smart100 and Xuantong intelligent fridge as examples, Xuan Wu Cloud self-developed AI platform has achieved AI empowerment for 20+ usage scenarios, including SKU identification, video identification, fine-grained identification, etc. Meanwhile, through the visualization of the backend, the system can also match business automatically to form reports to assist business management and data for insight into terminal consumption. Through these digital transformation means, it can help brands solve multidimensional problems such as staff efficiency, product quality, and management confusion.

Specifically, Xuan Wu Cloud has developed a computer vision related AI identification engine based on machine learning, deep learning, image segmentation, and optical character recognition. What’s more, we have also invented an intelligent decision-making algorithm based on digital intelligence, which can be used within AI cameras. On the basis of these capabilities, Xuan Wu Cloud AI empowering products are currently able to recognize over four million images per day and process over one thousand AI recognition and digital intelligence decision-making projects. Simultaneously, in the field of Sales Cloud, Xuan Wu Cloud has provided intelligent voice robots and other services for customers in finance, government and large-scale enterprises.

According to the research and development planning of Xuan Wu Cloud AI Lab, scene recognition is just the beginning of activating AI empowerment. Ding Ming pointed out that “GPT is generative pre-trained model, and what we are currently using is the pre-trained model as well. In the next step, we plan to combine CRM with the field of generated content (not limited to text, images, and voice) to further innovate in intelligent scenarios”